We use a variety fo carriers that include UPS, the United States Postal Service, and DHL. Brotallion offers UPS for most orders based on the destination and order weight.
We will send the tracking information to the email address associated with your order once the item has shipped. Please keep an eye on your junk folder if you do not see it.
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
We ship all around the world including APOs and FPOs.
es. The rate applies to the APO facility's zip code in the United States. Be sure to enter the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. The tracking information will only tell you when the order gets to the facility, then it's in the military's hands to get it there, so please be as specific as possible with the unit when filling in the address information.
Since we strive to maintain a quick turnaround time on packages, changing or canceling an order after it's been placed can be tricky.
Depending on when your order was placed, you may have the option to edit the order from your confirmation email. If you do not have this function, please fill out the "Contact Us" form as soon as possible. Our customer service team will respond Monday through Friday from 9 AM to 5 PM CST.
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Amazon Payments, and Shop Pay.
Buy Now, Pay Later! You can split your purchase into four bi-weekly, interest-free installment payments.
Shop Pay Disclosure: Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check (checking eligibility has no impact to credit) and are provided by these lending partners: affirm.com/lenders.
Options depend on your purchase amount, and a down payment may be required. State notices to consumers: https://www.affirm.com/licenses.
We only use the safest payment processing services on the internet. If you have any security questions or concerns, please review our payment processors' security measures: PayPal.com or Shopify Payments.
We recommend washing all apparel on cold and drying on the lowest heat option available.
For woobie hoodies we recommend hand washing on cold and hang drying.